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SR 22 issue Rugers reply

This is a discussion on SR 22 issue Rugers reply within the Gun Talk forums, part of the Gunner Forum category; Have a Ruger SR 22 have had it for 2 - 3 years. Bought it for wife, but sons and i have been shooting it. ...


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Old 11-09-2016, 07:26 PM   #1
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SR 22 issue Rugers reply

Have a Ruger SR 22 have had it for 2 - 3 years. Bought it for wife, but sons and i have been shooting it. Fun Gun. However, Barrel screw fell out...Have read about it on gun forums. After the fact.... Barrel was very loose after shooting so investigated and found problem. A slide retaining post or stud also broke off because of loose barrel. Marring to barrel...So called Ruger paid $ 30 dollars to send to them via UPS.. They have sent back an email reply saying two options. Gun in not repairable they will send back to me on my dime.. 2nd for $ 150.00 they will send a new gun to me. New gun sounds good....But I paid 380.00 for the gun, only have about 1000 rounds through it. So if I spend another 150 plus 30 for the shipping. I'm into this for $ 560.00
I have read where Ruger has been good to their customer, but feel jaded.... Just purchased a new one about 2 weeks before the 1st one had issues. They shoot well but from what I have read this loose screw deal is definitely a product issue. Not to happy about service.... Has anyone dealt lately with Ruger???
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Old 11-10-2016, 05:39 AM   #2
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Go on to the Ruger website and use the "ask the CEO" if he thinks this is fair.
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Old 11-10-2016, 06:22 AM   #3
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And tell the CEO you have posted your problem on firearm forums.
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Old 11-10-2016, 06:45 AM   #4
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That does not sound like Ruger in my experience. Usually, if there's any question, they'll give you the benefit of the doubt. I've had better service than that even from S&W and I'd mention that. I'd fight it the way Terry and 303 outlined.
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Old 11-10-2016, 07:47 AM   #5
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Ruger has been good to me. Both of my LCRs are replacements. The .22 had too much endshake, letting the ratchet dig into the frame. The .357 had the crane release jam. In each case, Ruger emailed me a shipping label to send the gun back. They shipped the replacement. Then asked me to send a copy of the FFL fees and sent me a check for those.

In both cases I got a replacement gun for zero expense to me. Out and back for each replacement took about ten days, and the FFL refund took about two weeks once I mailed the receipt copy.

Years back I had a Single-Six with a barrel / cylinder gap of .014. Same deal, except it was sent and received by Gander Mountain on their dime. Ruger repaired my gun, to a nice .004 gap. I had requested a gap of .003 to .006.
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Old 11-10-2016, 01:56 PM   #6
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Definitely not my experience with Ruger customer service. I had an issue with my first SR22 and they sent me a ups shipping label by email. The gun had to be replaced and they shipped it to my FFL and the FFL waived the transfer fee.
Total time from sending to them and getting the new gun in my hand ten days. Total cost to me $0.00

Take Terry's advice above.
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Old 11-10-2016, 02:38 PM   #7
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I've never heard of Ruger NOT providing a label for free shipping. Hope it's not a new policy.
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Old 11-10-2016, 05:11 PM   #8
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^ All the above & good luck. Please let us know the outcome with Ruger's response to "our" concerns with their customer service.
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Old 11-11-2016, 12:05 AM   #9
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I have not dealt with them in a few years, but they covered shipping & where their to make the situation right.

I have gotten a replacement pistol from them once & it had to go through my FFL.

Last edited by moakes58; 11-11-2016 at 12:11 AM.
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Old 11-11-2016, 07:23 PM   #10
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had a gun for two or three years.....never checked the screws or noticed the barrel getting loose?

and apparently kept shooting it in a condition that i can only describe as maintenance neglect until the gun became damaged?

I guess i have shot too many Smiths and Colts......screws coming loose and having to be checked is just a fact of life.

While i dearly respect Ruger and have also been aware of their glowing and sterling reputation, in this case i will agree with Ruger's actions. I think that offering such a trade in on what is essentially a ruined firearm from neglect is outstanding service.

Last edited by deputy125; 11-11-2016 at 07:25 PM.
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Old 11-11-2016, 09:15 PM   #11
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Ruger has great service ............. They got great service for all the guns being returned for repairs . Being a gunsmith and target shooter I'm very picky and Ruger quit building great guns in my opion. I will say in the last 25 Ruger's I owned only 2 of them were made correctly . That why I switched to Uberti the last 15 gun I got from Uberti have all been perfect . Ruger needs to wake up and smell the roses .
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Old 11-12-2016, 08:11 AM   #12
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Apparently the OP just came on to get a little cheese with his whine!
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Old 11-12-2016, 08:44 AM   #13
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Quote:
Originally Posted by deputy125 View Post
.........apparently kept shooting it in a condition that i can only describe as maintenance neglect until the gun became damaged?.....screws coming loose and having to be checked is just a fact of life...........in this case i will agree with Ruger's actions. I think that offering such a trade in on what is essentially a ruined firearm from neglect is outstanding service.
Maybe, maybe not. The post reads like the problem became apparent at the range, the OP investigated, found the issue and stopped shooting. It could have been okay at the start of his session. I doubt that any of us screwdriver checks every screw on a gun before every session. I don't.

Quote:
Originally Posted by moakes58 View Post
Apparently the OP just came on to get a little cheese with his whine!
Again, maybe, maybe not. It has been three days, though. We'll see.
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Old 11-12-2016, 04:44 PM   #14
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perhaps............too many unknown variables........

The thing about this design though is that it was purpose made with that retaining screw and lock washer so the barrel could be removed or changed out. I do not see that as a design flaw......now if Ruger intended the barrel to never be removed or only removed by a smith, then it would be a different matter.

As such......i would rather err on the side of caution and check this screw periodically. I would think that one would also notice the barrel getting a tad walkie jaw when field stripping/cleaning and catch the matter before it got out of hand as well.............but we may never know.

Anyways, Ruger offering $ 150 trade-in on a ruined 3 year old gun is still outstanding in my opinion.....beats the heck out of having a $ 380 paperweight......

Last edited by deputy125; 11-12-2016 at 04:47 PM.
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Old 12-06-2016, 02:29 AM   #15
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Its good to know the issue is rare because I was looking into buying one because I read some reviews like this one and it seems like a very good gun.
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Old 12-06-2016, 04:54 PM   #16
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I have had an SR 22p for a few years & I like it a lot. I like that it's compact & lite & great for putting in a backpack, but it's not a target pistol & right now if I had $350 & wanted only 1 semiautomatic .22LR pistol, I would buy the S&W Victory.
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Old 12-06-2016, 06:46 PM   #17
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Moakes, that would be money well spent. Don't think you can buy anything as accurate for the money.
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Old 12-07-2016, 08:38 AM   #18
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I should check mine out. I also have a Walther P22 that I like much better.
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Old 12-08-2016, 12:49 PM   #19
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My Sr22p is very reliable.
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