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05-23-2011, 03:28 PM
| #1 |
| Senior Member  Joined: Jun 2008 From: Waters, Michigan Posts: 307 | Good experience with Ruger Customer Service
My 44 Mag Vaquero's cylinder was binding. I called Ruger and they suggested I put a known good base pin in it, which I did. Still did not work correctly. Ruger said send it to us. So on the 7th of May I took it to my LGS and received it back on the 21st! Cost me $16.22 shipping. They replaced the gate and latch pin, and said they "repaired" the barrel. But the barrel now has the "marquee" under the barrel and the blueing is perfect. Gun runs good now and shoots accurately. I am a happy camper and say "good Job" Ruger.
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05-23-2011, 04:07 PM
| #2 |
| Senior Member Joined: Apr 2008 From: Kentucky Posts: 3,985 | Re: Good experience with Ruger Customer Service
I have always had good luck with Ruger CS.
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05-23-2011, 05:38 PM
| #3 |
| Site Founder  Joined: Apr 2008 From: Allenstown, NH Posts: 25,463 | Re: Good experience with Ruger Customer Service
Glad to hear it! I like when they get on top of things for us customers.  |
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05-24-2011, 06:29 PM
| #4 |
| Senior Member Joined: Apr 2008 From: Gig Harbor, WA Posts: 1,909 | Re: Good experience with Ruger Customer Service
That has been my experience with their customer service department as well. Good job ruger.
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05-24-2011, 09:46 PM
| #5 |
| Senior Member Joined: Apr 2008 From: Texas Posts: 4,142 | Re: Good experience with Ruger Customer Service How old was the gun? |
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05-25-2011, 03:35 PM
| #6 |
| Senior Member Joined: Jun 2008 From: Waters, Michigan Posts: 307 | Re: Good experience with Ruger Customer Service
Serial number shows it was manufactured in 2005
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05-25-2011, 09:45 PM
| #7 |
| Senior Member Joined: Apr 2008 From: Texas Posts: 4,142 | Re: Good experience with Ruger Customer Service Glad things worked out for you. Strange that a base pin would wear out, but its fixed and your happy that is what counts.  |
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05-26-2011, 01:41 AM
| #8 |
| Senior Member  Joined: Sep 2008 Posts: 4,409 | Re: Good experience with Ruger Customer Service
Thats a good deal.
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05-26-2011, 01:58 PM
| #9 | |
| Senior Member Joined: Jun 2008 From: Waters, Michigan Posts: 307 | Re: Good experience with Ruger Customer Service Quote:
It wasn't the base pin. They did not replace that. | |
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05-26-2011, 09:05 PM
| #10 |
| Senior Member Joined: Apr 2008 From: Texas Posts: 4,142 | Re: Good experience with Ruger Customer Service Ok |
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